The diagnostic

Five Failure Modes Account for Almost All of It.

Organizations stuck in STEM engagement are rarely short on desire, budget, or space. They are short a system — a repeatable, documented, staffed way to turn what they already own into outcomes. The Diagnostic is the first phase of every engagement, and it is where we find out which part is actually broken.

Free, fifteen minutes, and you get the profile on screen.


What we score

The Five Modes

Every engagement is scored against the same five, in every vertical. Comparability across clients is what turns delivery into a dataset, and the dataset is what makes the next Map better than the last.

01

Assets Without a System

Space, tools, and budget exist. There is no documented process connecting them to a delivered program, so every event is built from scratch by whoever is available that week.

What it looks likeThe room sits. The printer jams and stays jammed. Expensive equipment, barely used.
02

Talent You Can’t Recruit

The role needs someone who can teach a 3D printer to a room of teachers, run forty middle schoolers without losing control, and represent you to a funder — in the same afternoon. That is a consultant, not a technician, and the posting is usually priced for a technician.

What it looks likeA job that stays open, or one person quietly doing all three jobs badly.
03

Programming Without an Arc

Activities that generate a moment and then end. No progression, no iteration, no reason for a participant to return. Wow-factor substituting for curriculum.

What it looks likeStrong attendance, no second visit, and nothing a funder can trace to an outcome.
04

Nothing That Compounds

Each event starts at zero. No reusable curriculum, no trained bench, no captured data, no story to take to the next funder. Effort goes in and nothing accumulates.

What it looks likeTwo years on, a line item nobody can defend and a space being used for storage.
05

Systems That Don’t Talk

A scheduling tool, a mailing list, a spreadsheet of contacts, a folder of forms, and one person holding it together by memory. When that person is out, the organization is out.

What it looks likeNobody else can answer an inbound request without asking them first.

Most organizations score on three or four of the five. The pattern matters more than the total: a functioning system is not the sum of its parts being individually present, it is the parts connected so that a gain anywhere produces a gain everywhere.

The scale

Each Mode Is Scored One to Four

The same four levels used on the Ambassador rubric, applied to an organization instead of a person. Advancement is on observed evidence, not on intent.

1Absent

The capability does not exist. Work happens by individual effort or not at all.

2Improvised

It happens, held together by one person, and it is not written down.

3Documented

There is a written process. Delivery still depends on who is available.

4Operating

Anyone trained can run it, and the organization can report on it.

Not yet confirmedThe one-to-four scale for the five failure modes, and the readiness index derived from it, are ours and are not yet a settled published standard. The Ambassador rubric they borrow from is. Treat a self-scored profile as a starting position, not a result.
How it runs

A Phase of Work, Not a Questionnaire

You can score yourself on this site in fifteen minutes, and it is worth doing. What you get back is the diagnostic assessment: provisional, self-scored, and useful. It stands until our team conducts the assessment in person. The Diagnostic itself is a phase of work, and the difference between the two is evidence.

  • We score each of the five modes against evidence, not against self-report.
  • We walk the space when the engagement is on site.
  • We interview the person who will own the system, and separately the person currently holding it together by memory. Those two interviews rarely agree, and the gap is usually the finding.
  • Half a day virtual, or one Ambassador Day on site.
The gateYou read the findings and agree they are accurate. Not that you like them — that they are accurate. If you disagree, either the diagnostic was wrong or we interviewed the wrong people, and we redo it rather than proceeding to a plan built on a bad reading.

No phase is skipped, at any tier, for any deadline. An organization that wants to skip the Diagnostic is buying activities rather than a system, and we will sell a la carte days instead and call it that.

What you get

The Map Is a Document You Keep

The Diagnostic produces findings. The Prescription turns them into the Map: fixes sequenced by dependency rather than by severity, because a curriculum arc is worthless if nobody can staff it.

Findings

Current state, the five scores with the evidence behind each, the three things that will break first, and what it costs you to change nothing.

The Sequence

Every fix assigned to the base blueprint, to deployment, or to your own staff — and a plain statement of what we are not doing.

The Price

Costed against the published rate card. You keep the Map whether or not you buy anything further, so it has to work in a room we are not in.

The Map is what gets circulated internally after we leave. That is deliberate: it is the artifact that has to survive the meeting you take without us.

Start here

Score the Five Modes Yourself, Then We Verify It.

Fifteen minutes, free, and the profile is on screen at the end. You can be at the very beginning, or near the end and holding on. The sequence is the same either way, and it starts with an accurate reading.